Return & Refund Policy

Due to the intimate nature of sexual lubricant products, our return policy strictly prioritizes health, safety, and hygiene. Please review our conditions below before initiating a return.

1. Unopened and Unused Products (Change of Mind)

• We accept returns within 7 days from the date of delivery.
• Products must be completely unopened, unused, and in their original, undamaged packaging.
• The original safety seal must be intact and unbroken.
• Any product showing signs of tampering, opening, or use is strictly non-returnable and will not be refunded.

2. Damaged, Defective, or Incorrect Items

• If your product arrives damaged (e.g., leaking) or incorrect, please contact us within 48 hours of delivery.
• You must provide photographic or video evidence of the damage or mistake along with your order number and place of purchase.
• Upon verification, we will issue a full refund or dispatch a replacement at no extra cost to you.

3. Adverse Reactions or Allergies

• We carefully list all ingredients on our product packaging and website. Please review them before use.
• We do not offer refunds or returns for personal preferences, lack of satisfaction, or individual skin sensitivities/allergic reactions once the product is opened.
• If you experience a severe reaction, please contact our support team at [[email protected]] so we can document the issue and assist you on a case-by-case basis.

4. Return Shipping and Fees

• Customers are responsible for all return shipping costs for “change of mind” returns.
• Shipping fees from the original order are non-refundable.
• We highly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

5. How to Initiate a Return

1. Email our customer support team at [[email protected]] with your order number and reason for return.

2. If approved, we will send you the return shipping address and instructions.

3. Do not ship items back to us without prior authorization, as they will not be processed.